Help & FAQ

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing [email protected].

Our products are appropriate for all skin types.

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality…but we think you’ll love them so much that this won’t even be an issue.

Great question—no, we don’t!

Please email us at [email protected] right away. We cannot change a paid order, but we can cancel it, and help you place a new order. Our fulfillment center fulfils orders quickly, so please reach out as soon as possible.

Please review the Shipping & Returns page.

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

You can use one promo code per order. If you’ve encountered two valid apothecanna promo codes during your travels through the Internet, please choose the one you want to use more.

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

We do! You can grab one right here.
Digital Gift Cards will be emailed to you and from there, you can print or send it along to the recipient.

Lucky you 🙂 Just click the REDEEM GIFT CARD link in the email. Create an account or log in and enter the code. You can always enter the code here. If you are having difficulty, log in first and then click the link via your email.

Gift cards work like store credit on apothecanna.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card. Your credit card will be charged as soon as your order is accepted and processed.

We accept MasterCard and an Echeck option, GreenMoney.

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Hear about the latest plays and new recruits through our email newsletter. Sign up today to receive exclusive coupon codes and discounts! We also love Instagram @apothecanna.

Unfortunately, your purchase of apothecanna products is only for your personal use. By purchasing apothecanna products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Applications for Wholesale can be submitted at register.apcna.com. For questions you can email us at [email protected].