Help & FAQ

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing [email protected].

Our products are appropriate for all skin types.

Our products have a shelf life of at least one year.

While our products don’t have a formal expiration date, it is recommended that they be used within 3 years of manufacture or 12 months after opening for best product quality.

We advise storing our products at room temperature, out of direct sunlight, between 50 and 80 degrees. 

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

Apothecanna never tests on animals.

Please email us at [email protected] right away. We cannot change a paid order, but we can cancel it, and help you place a new order. Our fulfillment center fulfills orders quickly, so please reach out as soon as possible.

Please review the Shipping & Returns page.

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

You can use one promo code per order. If you’ve encountered two valid apothecanna promo codes during your travels through the Internet, please choose the one you want to use more.

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

We do! You can grab one right here. Digital Gift Cards will be emailed to you and from there, you can print or send it along to the recipient.

Lucky you 🙂 Just click the REDEEM GIFT CARD link in the email. Create an account or log in and enter the code. You can always enter the code here. If you are having difficulty, log in first and then click the link via your email.

Gift cards work like store credit on apothecanna.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card. Your credit card will be charged as soon as your order is accepted and processed.

We accept Visa, MasterCard, American Express, and Discover.

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

All orders ship directly from our headquarters in Denver, where we create, formulate, and manufacture our entire line! We’re proud to own each step of our products’ journey all the way until their arrival at your door. Each product is made with the highest attention to quality and detail.

We use USPS Priority Mail for our free shipping and standard mail. We’ve added UPS expedited options in case you can’t wait to get your product!

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 9a MST begin processing the next business day). Then one of our carriers takes it from there. All carrier ship times are estimated and not guaranteed. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

Sorry about that! In a few cases, the carrier takes 1-3 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via [email protected] We can give you the inside info.

If your order is shipping to an incorrect address, please email [email protected]

We’re sorry you didn’t love your apothecanna product. Please reach out to [email protected] with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

Don’t worry—apothecanna packages don’t include return slips. Just reach out to [email protected] and we’ll help you place your return or exchange.

Only items purchased on the apothecanna website can be returned to apothecanna.com for refund or exchange. Items purchased in a boutique retailer or elsewhere must be returned to their original point of purchase. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at [email protected] and we’ll help you place the return.

Credit card refunds usually take 5-10 business days to appear on your statement. From start to finish-line, please give your refund 7-14 days to find its way back to you.

If you received a product different from the one that you ordered, sorry about that! Please contact us at [email protected] and we’ll be sure to get you the apothecanna product you ordered!

Hear about the latest plays and new recruits through our email newsletter. Sign up today to receive exclusive coupon codes and discounts! We also love Instagram @apothecanna.

Unfortunately, your purchase of apothecanna products is only for your personal use. By purchasing apothecanna products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Applications for Wholesale can be submitted at register.apcna.com. For questions you can email us at [email protected].