Help & FAQ

PRODUCT

How can I find out more information about a product?	You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing online@apothecanna.com.
What skin types are apothecanna products suitable for?	Our products are appropriate for all skin types.
Will my product melt/dry/freeze/expire/etc.?	If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture. While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.
Do you test on animals?	Great question—no, we don’t!

ORDERING

How can I change my order?	Please email us at online@apothecanna.com right away. We cannot change a paid order, but we can cancel it, and help you place a new order. Our fulfillment center fulfils orders quickly, so please reach out as soon as possible.
How does shipping work and what services are offered?	Please review the Shipping & Returns page.
How can I check the status of my order?	You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
Can I use multiple promo codes at checkout?	You can use one promo code per order. If you’ve encountered two valid apothecanna promo codes during your travels through the Internet, please choose the one you want to use more.
Can I use a promo code on top of another promotion?	You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

PRODUCT SUBSCRIPTION

How does the Product Subscription service work?	If you select "SUBSCRIBE & SAVE 10%" when purchasing a product, apothecanna.com will automatically place an order for you every 1-3 months based on your interval selection. You credit card information is securely stored off-site.
How do I cancel, change the interval, or add to my product subscription?	You can do all three in your manage subscription page after logging in to the store with your apothecanna account.

GIFT CARDS

Do you have apothecanna gift cards?	We do! You can grab one right here. Digital Gift Cards will be emailed to you and from there, you can print or send it along to the recipient.
How can I redeem a gift card?	Lucky you :) Just click the REDEEM GIFT CARD link in the email. Create an account or log in and enter the code. You can always enter the code here. If you are having difficulty, log in first and then click the link via your email.
How can I pay with a gift card?	Gift cards work like store credit on apothecanna.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card. Your credit card will be charged as soon as your order is accepted and processed.

BILLING

What forms of payment do you accept?	We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?	Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

OTHER STUFF

How do I stay up to date?	Hear about the latest plays and new recruits through our email newsletter. Sign up today to receive exclusive coupon codes and discounts! We also love Instagram @apothecanna.
Can I sell the products on my own site?	Unfortunately, your purchase of apothecanna products is only for your personal use. By purchasing apothecanna products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
I’d like to be a Wholesale Partner of apothecanna, what do I do?	We are currently closed for wholesale distribution as we focus our efforts on apothecanna retail channels. We appreciate your interest and hope you’ll stay in touch as we grow our online & in-store communities! For questions you can still email us at wholesale@apothecanna.com.