Shipping & Returns

When is the last day to order by to have my package in time for 12/24/18? December 14th. Domestic orders with Standard Shipping (1-2 processing days, 1-3 business days) *For same day processing on 12/14, orders must be placed by 3PM MST. If placed after 3PM MST, your order will processed next day. Standard shipping (HI, AK, PR, APO/FPO/DPO) - December 10. Note: Shipping times are an estimate and are not guaranteed through USPS.
Where do you ship from? All orders ship directly from our headquarters in Denver, where we create, formulate, and manufacture our entire line! We're proud to own each step of our products' journey all the way until their arrival at your door. Each product is made with the highest attention to quality and detail.
What services do you use? We use USPS for all domestic orders, so check your mailbox, and FedEx for international orders.
When will my order ship?
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 9a MST are processed the next business day). Then one of our carriers takes it from there. All carrier ship times are estimated and not guaranteed. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
International Shipping
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands. 
I'm having problems with the tracking...
Sorry about that! In a few cases, the carrier takes 1-3 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via We can give you the inside info.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email
How do I place a return or exchange?
We're sorry you didn't love your apothecanna product. Please reach out to with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—apothecanna packages don’t include return slips. Just reach out to and we’ll help you place your return or exchange.
What’s your return policy?
Only items purchased on the apothecanna website can be returned to for refund or exchange. Items purchased in a boutique retailer or elsewhere must be returned to their original point of purchase. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at and we'll help you place the return.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement. From start to finish-line, please give your refund 7-14 days to find its way back to you.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the apothecanna product you ordered!