| Where do you ship from? |
All orders ship directly from our warehouse in Kentucky.
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| What services do you use? |
We ship via UPS, USPS & FedEx.
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| When will my order ship? |
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days. Then one of our carriers takes it from there. All carrier ship times are estimated and not guaranteed. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
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| How long will it take to ship to Alaska, Hawaii, and Puerto Rico? |
You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
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I'm having problems with the tracking...
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Sorry about that! In a few cases, the carrier takes 1-3 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@apothecanna.com. We can give you the inside info.
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| How can I edit my shipping address? |
If your order is shipping to an incorrect address, please email hello@apothecanna.com.
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| How do I place a return or exchange? |
We’re sorry you didn’t love your apothecanna product. Please reach out to
hello@apothecanna.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest. |
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Help! I can’t find my return slip.
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Don’t worry—Apothecanna packages don’t include return slips. Just reach out to
hello@apothecanna.com and we’ll help you place your return or exchange.
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What’s your return policy?
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We stand behind the quality and effectiveness of our products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all our products.
- Purchases made from entities other than our website are not eligible for a return credit or exchange. Please contact the retailer where the product purchase was made and inquire about their exchange or return policy.
- Items purchased directly from our website are eligible for a return or refund within 30 days of receipt.
- Shipping charges are not refundable.
- Please return via USPS, UPS, or FEDEX. (Any shipping charges incurred for the return are the responsibility of the customer.) If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking. We are not responsible for packages lost in transit. Packages must be postmarked within 30 days of receipt to be eligible for a refund or exchange.
- Our refunds may take up to 5-7 business days to process after we receive the package. Please note it may take additional time to post to your financial institution.
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How long does it take to process a return?
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Credit card refunds usually take 5-10 business days to appear on your statement. From start to finish-line, please give your refund 7-14 days to find its way back to you.
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What should I do if I receive the wrong product?
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If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@apothecanna.com and we’ll be sure to get you the Apothecanna product you ordered!
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| Do you ship internationally? |
No, we ship only within the U.S. We cannot take international orders. We do not ship internationally. |
