Shipping & Returns

Where do you ship from?	All orders ship directly from our warehouse in Kansas.
What services do you use?	We ship via USPS & FedEx.
When will my order ship?	Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days. Then one of our carriers takes it from there. All carrier ship times are estimated and not guaranteed. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?	You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
I'm having problems with the tracking...	Sorry about that! In a few cases, the carrier takes 1-3 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@apothecanna.com. We can give you the inside info.
How can I edit my shipping address?	If your order is shipping to an incorrect address, please email hello@apothecanna.com.
How do I place a return or exchange?	We’re sorry you didn’t love your apothecanna product. Please reach out to hello@apothecanna.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.	Don’t worry—Apothecanna packages don’t include return slips. Just reach out to hello@apothecanna.com and we’ll help you place your return or exchange.
What’s your return policy?	We stand behind the quality and effectiveness of our products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all our products. Purchases made from entities other than our website are not eligible for a return credit or exchange. Please contact the retailer where the product purchase was made and inquire about their exchange or return policy. Items purchased directly from our website are eligible for a return or refund within 30 days of receipt. Shipping charges are not refundable. Please return via USPS, UPS, or FEDEX. (Any shipping charges incurred for the return are the responsibility of the customer.) If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking. We are not responsible for packages lost in transit. Packages must be postmarked within 30 days of receipt to be eligible for a refund or exchange. Our refunds may take up to 5-7 business days to process after we receive the package. Please note it may take additional time to post to your financial institution.
How long does it take to process a return?	Credit card refunds usually take 5-10 business days to appear on your statement. From start to finish-line, please give your refund 7-14 days to find its way back to you.
What should I do if I receive the wrong product?	If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@apothecanna.com and we’ll be sure to get you the Apothecanna product you ordered!
Do you ship internationally?	No, we ship only within the U.S. We cannot take international orders. We do not ship internationally.