|Where do you ship from?
|All orders ship directly from our warehouse in Kansas.
|What services do you use?
|We ship via USPS & FedEx.
|When will my order ship?
|Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days. Then one of our carriers takes it from there. All carrier ship times are estimated and not guaranteed. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
|How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
|You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.
|I'm having problems with the tracking...
|Sorry about that! In a few cases, the carrier takes 1-3 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via firstname.lastname@example.org. We can give you the inside info.
|How can I edit my shipping address?
|If your order is shipping to an incorrect address, please email email@example.com.
|How do I place a return or exchange?
|We’re sorry you didn’t love your apothecanna product. Please reach out to firstname.lastname@example.org with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
|Help! I can’t find my return slip.
|Don’t worry—Apothecanna packages don’t include return slips. Just reach out to email@example.com and we’ll help you place your return or exchange.
|What’s your return policy?
We stand behind the quality and effectiveness of our products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all our products.
|How long does it take to process a return?
|Credit card refunds usually take 5-10 business days to appear on your statement. From start to finish-line, please give your refund 7-14 days to find its way back to you.
What should I do if I receive the wrong product?
|If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org and we’ll be sure to get you the Apothecanna product you ordered!
|Do you ship internationally?
|No, we ship only within the U.S. We cannot take international orders. We do not ship internationally.